Friday, August 26, 2011

Apple Saves The Day

The other day at work I threw my iPhone into my lunch bag as I was headed out the door for home. When I got home 20 minutes later and reached into my bag to get my cell phone I found it floating in a puddle of Redbull. Apparently the fork that I put in there for my lunch had pierced the can of Redbull that I had been carrying around in my bag for the last few weeks. Needless to say, my 8 month old iPhone 4 was no longer working.
I tried everything I could think of to dry it out and get it to work, including the rice trick.
NOTHING worked.
It was now just a brick.
Because I am on a 3 year term with my cell phone provider, I needed to get another smart phone.
I went to my cell phone carrier to see if they could help me out. NOT.
I checked to see if I could buy a used one online. How much?! NOT.
Brand new? Forget about it.
Then I went to the Apple website to see if they had any refurbished phones for sale. They did, so I called the number and the Apple guy asked me how old my phone was. I told him and he said to go to the nearest Apple store and maybe they would be able to fix it because it was still under warranty. And if they couldn't fixed it, I could get another iPhone 4 at a reduced cost.
I called and made an appointment for the next day.
Now here's where it gets good.
I went in for my appointment and explained to the Apple genius what had happened. He laughed, then tried a few things to see if he could get my phone to work. It didn't.
Then to my surprise, he said that Apple was going to replace my phone this one time only, free of charge. And just like that I was walking out the door with a brand new iPhone 4!
How's that for a company standing behind its product.
This is my second time dealing with Apple customer service, and both times I walked away with A+ service and care.
Awesome job Apple, OUTSTANDING customer service!

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